Overview
- Job ID: 9645
- Position Category: Operational and/or Administrative
- Contract Duration: n/a
- Location: Canada, Montreal
- Employment Type: Permanent
- Travel Required: Yes
Description
Reporting to the Head, Ground Operations Audits, the Manager, Ground Operations Audit Standards, is responsible for maintaining and enhancing the global ISAGO standards and recommended practices (GOSARPs), ensuring their alignment with other IATA ground operations requirements, including other industry best practices, as applicable for scope of the ISAGO audit.
The responsibilities include:
- Managing the GOSARP revision process and enhancing the ISAGO Standards Manual (GOSM), ensuring its alignment with other relevant IATA ground operations requirements (as specified in the AHM, IGOM, ICHM, IOSA and other IATA documents) and industry best practices
- Developing new provisions for additional disciplines from the Standard Ground Handling Agreement (SGHA) and incorporation within the scope of ISAGO
- Developing and enhancing guidance material and other supporting documentation that provide assistance to ground service providers and auditors, such as Auditor Actions, Mandatory Observations, Guidance Material etc.
- Maintaining the cross reference tables between GOSARPs and applicable industry regulations (EASA-OPS, ICAO etc.)
- Enhancing the ISAGO auditor training, ensuring the latest developments and improvements are reflected in training material content
- Collaborating with the ISAGO team members on the ongoing improvement of the audit techniques and guidelines to increase accuracy, reliability and relevancy of the ISAGO audit report, maintaining GOSM alignment with the ISAGO Program manual, auditor handbook and any other audit tool manuals.
- Collaborating with the Audit Program team members on digital transformation process supporting efficient data driven decision making and building databases for monitoring of CoPA (Charter of professional Auditors) members performance and audit program performance
Qualifications and Skills
Education and Experience:
- University degree or a significant amount of experience in a relevant regulatory, operational, auditing or management field
- At least 10 years’ of experience in ground operations and knowledge of ground handling provisions (knowledge of GOSM, IGOM and AHM will be verified)
- 5+ years of extensive auditing experience in ground operations
- Previous experience with the ISAGO Program is a preferential factor
Personal Characteristics
- Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
- Excellent organizational skills with attention to detail.
- Outstanding communication skills including written, oral, interpersonal and presentation
- Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
- Exhibit strong cultural and emotional intelligence
- Ability to interact, communicate and maintain relationships with auditors, airlines, providers and other industry partners
- Proven ability to lead and manage the activities of a diverse and work force
- Skilled problem solver with leadership qualities
- Excellent oral and written communication skills in English
- Wiliness to work extra time to ensure deliverables are achieved in due time
At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:
- Act with integrity and uphold our standards
- Think strategically in support of the global big picture
- Partner and manage to create high performing teams
- Putting people first by acting with a simple human touch
Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer
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